Posted on Wednesday, October 5, 2016

A Clearly Defined Vision Can Transform Your Business

12 Steps to Business Transformation – Step 1

Vision is a powerful picture of the future which creates an ideal and unique image of what your organization will become or achieve. It provides the reason for the organization’s existence. It defines the organization’s reason WHY and is the “North Star” that every action in the organization is guided by.

Defining the vision for your business is also step 1 in my new free Ebook “12 Steps to Business Transformation.”

This is arguably the most important step in any business. Without it, there is no apparent reason for the business to exist and nothing for the employees or staff to rally around.

12 Steps to Business Transformation

12 Steps to Business Transformation is founded on a simple business model and describes the 12 steps required to implement and execute on the model. The whole model is summarized in the Thinking Business Blueprint shown below.

Business Tools

Free Ebook – 12 Steps to Business Transformation

Thinking Business Blueprint:

Thinking Business Blueprint
15 Minute Business Blueprint NEW!

Vision/Mission Tools:

Business Compass (Business Compass, Description)
Did You Know . . . (Article)
Employee Feedback (Article)
Focus (Article, Excel File)
Mission Statement (Article)
Monthly Newsletter (Word Document, Description Coming Soon!)
Poll of Employees – Vision and Mission (Article)
Start Up Checklist (Word Document, Description)
Vision Casting (Article)

Values:

Business Dominance Statement (Article)
Health and Wellness
- Brain Maker (Kindle Notes)
- Grain Brain (Kindle Notes)
- The Art and Science of Low Carbohydrate Living (Kindle Notes)
- The Ultramind Solution (Kindle Notes)
- The Art and Science of Low Carbohydrate Performance (Kindle Notes)
- Tripping Over The Truth (Kindle Notes)
Leadership Strengths Graphs (Excel File, Description)
Peer to Peer Recognition (Word Document, Description)
Poll of Employees – Values (Article)
Strength Zone (PDF Book, Article)
DISC Exercise (PDF Assessment)
Tour of Duty (Article)
Values Sort (PDF Assessment)

Operations Engine

10 Principles of Change Management (Article)
15 Minute Leader Huddle (Article)
25 Questions (Word Document, Description)
6X6 Process (Article)
Business Model Canvas (PDF File, Description, Web Site Link)
Change Tracker (Excel File, Description)
Change Wheel (Article, Web Site Link)
EAC – ITD Graph (Excel File, Description)
Financial Update (Excel File, Description)
Impact Tool – Vision to Action (IMPACT, Description, Web Site Link)
Compensation Model (PowerPoint File, Article)
Flash Track Management (FlashList, Description, Web Site Link)
Importance/Performance Curve (Excel File, Description)
Kill a Stupid Rule (KillAStupidRule, Description)
Kill the Company (KillTheCompany, Description)
Mega-Project Delivery (Word Document, Description, Web Site Link)
Monthly Financial Report (Excel File, Description)
One Page Plan (Word File, Description)
OneNote (Article, PDF)
Onward Template (Word File, Description)
Organization System Infographic (PDF)
Performance Assessment (Excel File, Description)
Portfolio Management (Word Document, Description, Web Site Link)
Rolling 12 Month Trend (Excel File, Description)
Schulze’s 4 Rules (Article)
Strategy Canvas (StrategyCanvas, Description)
Strategy Summary (strategy-summary, Description)
SWOT (SWOT, Description)
Top 3 Exercise (Top 3 Exercise, Description) NEW!
Yearly Financial Comparison (Excel File, Description)

Goals, Objectives and Outcomes:

Quarterly Priority Management (Article)
Goals Roadmap (GoalsRoadMap, Description)
SMART Goals (Article)

Posted on Thursday, March 17, 2016

Do Your Employees Care About Your Customers?

What does customer service look like in your business? Do your employees care about your customers are they just “doing their job”?

It is critical for your business survival and growth that your employees truly care for your customers rather than treat them like just another generic transaction. A customer service mindset must be purposefully built and nurtured in your organization rather than being left to chance.

I recently traveled to Houston for some business meetings. When I arrived at the airport and got my rental car it was pouring rain. By the time I got onto the Southwest freeway at 5:30 PM it resembled a large parking lot and not a freeway! After fighting the traffic for about an hour, I pulled off the freeway at Lakewood and had dinner at the Café Express.

After dinner, I jumped into my rental and drove to the hotel (Sugar Land Marriott) without incident. When I arrived and popped the trunk to get my luggage, there was nothing there! Someone had broken into my car at the restaurant and stolen my luggage! Fortunately, I had my computer with me in Café Express so it never got stolen but everything else did.