I’m a big fan of Seth Godin . . . I don’t always agree with everything he says or everything he writes but what he says or writes will challenge me to think or act differently and that has made me better. That’s why when I heard he had a new book out, “What To Do When It’s Your Turn”, I bought it right away (www.yourturn.link). He had a number of deals listed and I chose to buy 3 books which got me an additional 2 copies free. I ordered these on December 2^nd and immediately received an email from Godin thanking me for purchasing the books and providing the details of the purchase. I thought the email was a nice touch because it was personalized somewhat and made me feel like a valued customer.

Now, I assumed that because I ordered the books in December and chose normal postal delivery (which is notoriously slow around Christmas) that I would not get the books until after Christmas. However, on December 13^th I received a second email from Godin again thanking me for purchasing the books and providing a shipping update. This was obviously a mass email but again it was written in a way that was personalized and made me feel like a valued customer. The email continued to state that most of the Canadian orders were processed and shipped but there were some issues with shipping. However, Godin was paying for enhanced shipping to try to resolve the situation and get the books delivered as soon as possible.