How To Provide Customer Service That Wins Customers For Life

I was traveling recently on an extended business trip with stops in Los Angeles, Corpus Christi and Mexico City. I experienced some excellent customer service during this trip from National and from Marriott and some “not so good” customer service at another hotel brand.

During my stop in LA, I mistakenly left a fairly valuable piece of artwork sitting near the shuttle bus stop at National’s LAX car terminal. It was one of those absent minded moments. I was carrying a lot of “cargo” from Calgary to LA for my daughter who is going to college at the Art Institute and after I got the cargo off the shuttle onto the sidewalk, I loaded everything (except the artwork) onto a cart and headed to my rental car.