“That is not my problem.”
If anyone in your business responds to a coworker or to a customer with “that is not my problem…”, your business is in serious trouble! These five words signal a dangerous situation where that employee is totally disengaged from the business and does not care about it, their coworkers, the customer or their career with your company.
I have heard these words many times over the years and other variants like:
“I’m amused when other agencies try to hire my people away. They’d have to ‘hire’ the whole environment. For a flower to blossom, you need the right soil as well as the right seed” William Bernback
William Bernback really hit the nail on the head with this quote. If we, as leaders, have created the proper environment within our organizations, we should not be concerned about losing our best employees to the competition because no one will want to leave. We will have a culture that attracts and retains employees and few recruitment agencies will stand a chance in luring our staff away .
The million dollar question is, what does this “miracle” environment or culture look like? What sort of “soil” do we need to have to promote the growth of our employees and our business?
Do you ever get that freaky feeling that you are being watched . . . that someone, and you can’t tell who or where they are, is watching you for some reason?
Well, brace yourself . . . It is true! You are being watched! You are being watched by all kinds of people and you really should care. You should care because, for starters, you are being watched by your;
This past year has been a very busy year for me. I have been “on the road” for about 3 weeks out of every month, traveling all over the US and Canada, twice to Europe, twice to India and down to Mexico City. My main role on these business trips is to review projects and provide insights, connections, suggestions and guidance wherever possible for the managers that are running these projects. The project managers are as diverse as the projects themselves which vary widely from around $20 million to upwards of $350 million. This has made for a challenging year!
Besides striving to provide value on these projects, I also try to learn as much as possible wherever I go. One of the interesting observations I have made is that regardless of culture, business environment, language or time zone, everyone wants to be successful. However, only those that are willing to take responsibility for their success actually achieve it. What I mean by this is that the people that take responsibility for their success do not let anything stand in their way to achieving success. For example;
“A man’s gift makes room for him and brings him before great men.” Solomon
This is one of my favorite all time quotes. It is also one of the pearls of wisdom that kept Nelson Mandela inspired with hope while he spent 27 years incarcerated as a political prisoner in South Africa. It is an ancient proverb that is about 3000 years old. I am amazed that this stellar advice was recognized and documented so many years ago and it is just as valid today just as it was way back then.
In today’s world of increasing speed, complexity and globalization it is critical that we understand our gifts or strengths. We need to understand these strengths and leverage these whenever and wherever we can. This takes a lot of work and a lot of honesty. It takes effort to determine where we have strengths and to admit where we are weak. It takes effort to determine how to take our strengths and leverage them properly into the work that we do. It can be painful to admit our areas of weakness and bring people around us to bolster those weak areas. However, if we do not do this then we are selling ourselves and our businesses short. You will never reach your full potential as a person. You or your business will never reach its potential unless you can get yourself and the whole organization operating in their areas of strength and offering their strengths where others are weak.