This week’s book review is Smart Thinking by Art Markman, PHD.
Smart Thinking explores three essential keys to solving problems, innovating and getting things done. Basically, Smart Thinking requires developing Smart Habits to acquire High Quality Knowledge and to apply your knowledge to achieve your goals. A Smart Habit is the repetition of a desired behavior until it becomes an engrained habit. High Quality Knowledge is accurate and tested knowledge without gaps or inaccuracies.
Leaders of successful businesses foster innovative work environments where their employees are able to creatively apply their knowledge and strengths to solve their customers’ problems. This sort of work environment is motivating for employees, results in happy, repeat customers that are happy to pay for your services and products. It is a win-win-win for everyone.
Back in the early 90’s I worked for a consulting company that had this mindset. Employees were encouraged to work with customers to identify areas in their businesses that could be improved. We then proposed a number of solutions to deal with these improvement opportunities and the customers would hire us to implement them.