Most organizations are bleeding away profit through holes they don’t even know they have!
That’s right! If you are not periodically and systematically looking for inefficiencies, gaps, old processes, or broken systems, chances are, your business is bleeding profitability.
These holes that are bleeding profits from your organization are generally not a result of a deliberate or malicious act. They just form slowly as the marketplace shifts and as technology changes. These shifts and changes create holes that must be “fixed” in the same way a pothole in a road must be fixed!
Upon hearing about an issue of some sort, most people, myself included, jump into problem solving mode almost immediately. We hear one rendition of the issue from one source and we immediately synthesize an elegant solution and mobilize an impressive set of resources conquer it.
However, more often than not, we are attempting to solve the wrong problem.
Slow Elevator Problem
There is an interesting story of an office building owner who is dealing with an overwhelming number of complaints of slow elevator service. People are waiting so long for the elevator that they are beginning to break lease agreements and move out of the building.
The owner has many options to fix this seemingly slow elevator issue. For example, he could: