Most of our businesses are run by systems that we have put into place to ensure consistent delivery of products and services. Sometimes these systems are automated and sometimes the systems are manual. However, in every case, these systems are set up, maintained and operated by our people. So, our businesses are run by systems but our people run the systems.
A few years ago I was attending a monthly meeting of The Executive Committee in Calgary and we were discussing some typical business issues that members of the group were facing. We were extremely focused on fixing the business system side of things and one of the group made this statement and it struck everyone as profound.
“our businesses are run by systems but our people run the systems“