4 Ways To Shred A Culture of Entitlement

The quickest ways to kill entitlement are to regularly acknowledge what others have contributed to your current levels of success and always seek to increase this for others around you.Andy Mason


What is a Culture of Entitlement?

A culture of entitlement means that your employees arrogantly believe that they deserve a certain level of unreasonable privileges. This belief is often built on the incorrect assumption that the current level of success of the organization is because of the work of the current generation of employees. Typically, nothing could be further from the truth. We are always building our organizations on the shoulders of the giants that have gone before us.

Where Does It Come From?

In the boom and bust world of the oil and gas business, a culture of entitlement always seems to take hold at the peak of the boom periods. This arrogance is created by the boom mentality where the price of oil increases and oil companies are scrambling to get more oil out of the ground by drilling new wells, creating new facilities and desperately trying to hire staff to make everything work. This desperation to hire results in escalating wages, options, perks and coddling that are simply not warranted and not sustainable.

Who’s Running Your Business?

Most of our businesses are run by systems that we have put into place to ensure consistent delivery of products and services. Sometimes these systems are automated and sometimes the systems are manual. However, in every case, these systems are set up, maintained and operated by our people. So, our businesses are run by systems but our people run the systems.

A few years ago I was attending a monthly meeting of The Executive Committee in Calgary and we were discussing some typical business issues that members of the group were facing. We were extremely focused on fixing the business system side of things and one of the group made this statement and it struck everyone as profound.

our businesses are run by systems but our people run the systems