One of the most frustrating things a leader can experience is to learn that a painful or costly mistake that happened in the past, continues to be repeated within the business. The pain of the mistake and the effort required to fix it should be enough incentive to ensure that the same mistake is not made again. However, that is rarely the case!
This was a big challenge I faced in leading a global business. How can lessons learned in one world area be shared efficiently and effectively with the other world areas? I can’t count the number of times I sat in a review in one world area to find out they just made a mistake that another area made 1, 5 or even 10 years prior. This is so frustrating for everyone involved and it costs the organization a lot of money!
Why are Mistakes Repeated?