“We need team members to see their job as not just confined to their precise scope but to help the group around them or team get the best possible results” Atul Gawande
A strong business depends on people who can see beyond their own cubicle walls. What I mean by this is that a business depends on employees who understand how their actions impact the overall performance of the business. These employees have enough knowledge of the business that they can adjust their day to day work routines, deliverables and interactions so that they maximize value to the business at every occasion.
And, this applies to every employee at every level of the business from the cleaning staff to the board room!
Earlier in my career when I was a new project manager, I ran into an issue where project team members were taking actions that were good for their particular scope of work but they were not considering the impact on the project as a whole. They would take actions that would allow them to get their work done quickly and efficiently but it was causing significant work and rework for other project team members.