In a 2005 Bain and Company survey of 362 companies, a huge gap was identified between what customers experience versus what companies thought they were delivering. The gap was not just huge, it was staggering! Only 8% of customers in this survey described their service experience as “superior” while 80% of the companies described the […]

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There are people who shy away from challenges and then there are people who are energized by attacking challenges and “defeating” them! There are pros and cons to both approaches. However, I am not aware of any great accomplishment or breakthrough ever happening because someone was running away from a challenge! All major technology, medical, […]

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This week’s book summary is a podcast link. I was recently featured on the “Ideas and Stuff” podcast episode 50! We covered a lot of ground in about 30 minutes, including: Vision, Mission, Values BHAG Strategy Goals Managing risk Business failure 15 Minute Business Blueprint Mastermind Groups Check it out here and let me know what you […]

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A single point of failure, SPoF, in your business can literally devastate your business overnight yet many business leaders spend little or no time at all protecting their business against these risks! In 1995, a rogue trader brought down Barings Bank through fraudulent, unauthorized, speculative trading. The bank, which had been established in 1762, had […]

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Over the last nine weeks, I introduced my Ebook 12 Steps to Business Transformation and I defined the first 9 of the 12 transformational steps. This week we are going to talk about steps 10, 11 and 12. Steps 10 to 12 in my new Ebook “12 Steps to Business Transformation” deal with the outputs […]

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