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“Play by the rules but be ferocious” is the advice given by Phil Knight, co-founder and past chairman of Nike. I believe that all of us need to take this to heart and make some adjustments in how we lead and run our businesses! There is no need to be ruthless, dishonest, nefarious, or unscrupulous […]

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A recent study completed by Business Insider indicated that 66% of consumers are willing to spend more money at a company that gives them an excellent customer experience. Conversely, 60% of consumers have canceled a purchase due to a poor customer experience! Also, consider that consumers are five times more likely to engage with a […]

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Over the last six weeks, I introduced my Ebook 12 Steps to Business Transformation and I defined the first 6 of the 12 transformational steps. This week we are going to talk about the Strategy Summary. Completing the Strategy Summary for your business is step 7 in my new Ebook “12 Steps to Business Transformation.” […]

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Last week I introduced my Ebook 12 Steps to Business Transformation and I defined Vision, the first of the 12 transformational steps. This week we are going to talk about Mission. Defining the Mission for your business is step 2 in my new free Ebook “12 Steps to Business Transformation.” Where Vision is defined as […]

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