Effective leadership can make or break your business. Are you an effective leader? A few months ago, I wrote a post entitled “Are You an Effective Leader and Why You Should Care” Since that post, one of my Mastermind groups discussed each of the 23 aspects of leadership outlined in this post. This discussion revealed […]

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In a 2005 Bain and Company survey of 362 companies, a huge gap was identified between what customers experience versus what companies thought they were delivering. The gap was not just huge, it was staggering! Only 8% of customers in this survey described their service experience as “superior” while 80% of the companies described the […]

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Is “excellence” a word that would describe everything you or your business does or produces? If not, you are in danger of becoming a commodity, being stuck in the race to the bottom, and going extinct! In fact, Tom Peters, in his new book The Excellence Dividend, believes that a mindset of excellence is the […]

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