Tag Archives: service

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How Your People are the Key to Sustaining Success

We have all heard it said that people are the most important asset your business has. In fact, it is said so much that now we have become somewhat numb to it!

Do we really believe this? Are people truly the key to your organization’s success? What about innovation or leadership or cashflow or customers?

Sustaining Success

According to Tom Peters in The Excellence Dividend there are seven steps to sustaining success. These seven steps start with taking care of your employees. If you can take care of them and treat them with excellence, they will address all the other components of an excellent business!

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Be Amazing or Go Home

Seven Customer Service Habits That Create Confidence with Everyone

This week’s book review is Be Amazing or Go Home by Shep Hyken.


Hyken does a stellar job of describing the epitome of customer focus! This book focuses on what “Amazing” looks like to a customer and the personal and corporate habits that each of us need to cultivate to attain the “Amazing” status.

My takeaway from this book is twofold. First, the seven habits of Amazing listed below:

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Why Are You So Focused On Your Competition?

“The competitor to be feared is the one who never bothers about you at all, but goes on making his own business better all the time.” Henry Ford

I find it very interesting that about 100 years ago Henry Ford, the inventor of the mass production factory, understood that focusing on your competition added no value to your business. In fact, he knew that focusing on your competition takes your focus off your own business. Focusing on the competition causes you to chase others rather than leading your organization towards achieving your goals, mission and vision.

So if Mr. Ford identified the secret about what to focus on as a business leader 100 years ago, why are so many business leaders today so concerned about what their competition is doing?