What does customer service look like in your business? Do your employees care about your customers are they just “doing their job”? It is critical for your business survival and growth that your employees truly care for your customers rather than treat them like just another generic transaction.  A customer service mindset must be purposefully […]

The post Do Your Employees Care About Your Customers? appeared first on .

I was traveling recently on an extended business trip with stops in Los Angeles, Corpus Christi and Mexico City. I experienced some excellent customer service during this trip from National and from Marriott and some “not so good” customer service at another hotel brand. During my stop in LA, I mistakenly left a fairly valuable piece […]

The post How To Provide Customer Service That Wins Customers For Life appeared first on .