“The quickest ways to kill entitlement are to regularly acknowledge what others have contributed to your current levels of success and always seek to increase this for others around you.” Andy Mason   What is a Culture of Entitlement? A culture of entitlement means that your employees arrogantly believe that they deserve a certain level […]

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Most of our businesses are run by systems that we have put into place to ensure consistent delivery of products and services. Sometimes these systems are automated and sometimes the systems are manual. However, in every case, these systems are set up, maintained and operated by our people. So, our businesses are run by systems […]

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