This past year was a year full of transitions, amazing challenges, and stunning opportunities! It was a year that saw many extremes including: Outrageous political antics Frightening political standoffs Stunning Bitcoin valuations Record breaking stock indices Oil price climbing back to the $55-$60/bbl Continued company downsizing Record company profits First recycled (reused) rocket Great advances […]

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A recent study completed by Business Insider indicated that 66% of consumers are willing to spend more money at a company that gives them an excellent customer experience. Conversely, 60% of consumers have canceled a purchase due to a poor customer experience! Also, consider that consumers are five times more likely to engage with a […]

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We are all aware that the world around us is changing very quickly. In fact, the rate of change is continually accelerating. As a result, individuals, organizations, businesses and even entire cultures are struggling to keep up. Furthermore, as business leaders, we can no longer assume that the market space we occupy today will be […]

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