communication Archives - https://www.thinkingbusinessblog.com/tag/communication-2/ Fri, 08 Aug 2025 18:38:27 +0000 en-US hourly 1 Do You Have a Customer Service Chasm? https://www.thinkingbusinessblog.com/2018/08/02/do-you-have-a-customer-service-chasm/ https://www.thinkingbusinessblog.com/2018/08/02/do-you-have-a-customer-service-chasm/#respond Thu, 02 Aug 2018 14:52:27 +0000 David Taylor http://www.thinkingbusinessblog.com/?p=1675

In a 2005 Bain and Company survey of 362 companies, a huge gap was identified between what customers experience versus what companies thought they were delivering. The gap was not just huge, it was staggering! Only 8% of customers in this survey described their service experience as “superior” while 80% of the companies described the […]

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In a 2005 Bain and Company survey of 362 companies, a huge gap was identified between what customers experience versus what companies thought they were delivering. The gap was not just huge, it was staggering! Only 8% of customers in this survey described their service experience as “superior” while 80% of the companies described the […]

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]]> https://www.thinkingbusinessblog.com/2018/08/02/do-you-have-a-customer-service-chasm/feed/ 0 How To Create A Powerful Newsletter And Why You Should Care https://www.thinkingbusinessblog.com/2018/05/17/how-to-create-a-powerful-newsletter-and-why-you-should-care/ https://www.thinkingbusinessblog.com/2018/05/17/how-to-create-a-powerful-newsletter-and-why-you-should-care/#respond Thu, 17 May 2018 14:45:47 +0000 David Taylor http://www.thinkingbusinessblog.com/?p=1627

If your business does not issue a monthly newsletter, you are missing out on one of the easiest and most powerful ways to communicate to your employees! A properly written newsletter can deliver timely and valuable information to employees in a consistent way that is hard to match with other types of media. I have […]

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If your business does not issue a monthly newsletter, you are missing out on one of the easiest and most powerful ways to communicate to your employees! A properly written newsletter can deliver timely and valuable information to employees in a consistent way that is hard to match with other types of media. I have […]

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]]> https://www.thinkingbusinessblog.com/2018/05/17/how-to-create-a-powerful-newsletter-and-why-you-should-care/feed/ 0 How to Improve Your Projects with 25 Simple Questions https://www.thinkingbusinessblog.com/2018/04/12/how-to-improve-your-projects-with-25-simple-questions/ https://www.thinkingbusinessblog.com/2018/04/12/how-to-improve-your-projects-with-25-simple-questions/#respond Thu, 12 Apr 2018 14:45:10 +0000 David Taylor http://www.thinkingbusinessblog.com/?p=1600 As I wrote in a post a few years ago, project management is not for the faint of heart! Projects can be very complex and stressful. Besides managing scope, schedule, and budget, project managers need to manage relationships with staff, customers, contractors, vendors, community leaders, and many others. Much of this project management is now […]

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]]> As I wrote in a post a few years ago, project management is not for the faint of heart! Projects can be very complex and stressful. Besides managing scope, schedule, and budget, project managers need to manage relationships with staff, customers, contractors, vendors, community leaders, and many others. Much of this project management is now […]

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]]> https://www.thinkingbusinessblog.com/2018/04/12/how-to-improve-your-projects-with-25-simple-questions/feed/ 0 How to Avoid a Marketing Apocalypse in Your Business https://www.thinkingbusinessblog.com/2018/03/29/how-to-avoid-a-marketing-apocalypse-in-your-business/ https://www.thinkingbusinessblog.com/2018/03/29/how-to-avoid-a-marketing-apocalypse-in-your-business/#respond Thu, 29 Mar 2018 14:45:38 +0000 David Taylor http://www.thinkingbusinessblog.com/?p=1583

We have all heard of the “horsemen of the apocalypse” and the overwhelming devastation that they bring! I recently attended a keynote by Wes Gay, marketing guru and regular contributor to Forbes, in which he painted a fairly scary picture of how our marketing communication looks to the general public. He was suggesting that poor […]

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We have all heard of the “horsemen of the apocalypse” and the overwhelming devastation that they bring! I recently attended a keynote by Wes Gay, marketing guru and regular contributor to Forbes, in which he painted a fairly scary picture of how our marketing communication looks to the general public. He was suggesting that poor […]

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]]> https://www.thinkingbusinessblog.com/2018/03/29/how-to-avoid-a-marketing-apocalypse-in-your-business/feed/ 0 How to Leverage Starbucks’ Strategy for Breakthrough Growth https://www.thinkingbusinessblog.com/2017/05/03/how-to-leverage-starbucks-strategy-for-breakthrough-growth/ https://www.thinkingbusinessblog.com/2017/05/03/how-to-leverage-starbucks-strategy-for-breakthrough-growth/#respond Thu, 04 May 2017 03:10:40 +0000 David Taylor http://www.thinkingbusinessblog.com/?p=1341

By most accounts, Starbucks is an amazingly successful company. Over the years, they have had some periods of tremendous growth and profitability! Although there are many factors that contribute to their success, there are three things that are absolutely critical; Vision – The business leader must have a compelling vision for a product or service […]

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By most accounts, Starbucks is an amazingly successful company. Over the years, they have had some periods of tremendous growth and profitability! Although there are many factors that contribute to their success, there are three things that are absolutely critical; Vision – The business leader must have a compelling vision for a product or service […]

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