It has been said many times that the only “constant” in life is change. And, change is underway for me and Thinking Business! I have recently accepted a senior role with a growth minded, multinational business. Because of this, I expect to be extremely busy over the next little while. Although I plan to continue […]

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It is no secret that the value you create for your customers with your products and services will either make or break your business. But did you know that “universal building blocks” of value exist and you can leverage these to create, bolster, and propel your business forward? In the August 2018 issue of Rotman […]

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In a 2005 Bain and Company survey of 362 companies, a huge gap was identified between what customers experience versus what companies thought they were delivering. The gap was not just huge, it was staggering! Only 8% of customers in this survey described their service experience as “superior” while 80% of the companies described the […]

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If your business does not issue a monthly newsletter, you are missing out on one of the easiest and most powerful ways to communicate to your employees! A properly written newsletter can deliver timely and valuable information to employees in a consistent way that is hard to match with other types of media. I have […]

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