Valve

Handbook For New Employees

This week’s book review is the VALVE Handbook written by VALVE employees.

This is not a traditional book that you can buy from Amazon. This is a manual from VALVE, a software development company, that can be downloaded for free off the web.

It is an amazing employee “crowd” written handbook that explains many aspects of the VALVE business including:

The Secret to Being Excellent

Excellence in your business is critical to business success and longevity. Without excellence your business becomes just another business in a sea of businesses. Without excellence your business will fade into mediocrity and commoditization . . . which is the race to extinction!

Conversely, excellence will differentiate you and your business. Excellence will open up opportunities and doors that are not available for the “generic masses.” The higher your level of excellence, the more business opportunities you will have!

How to Become Excellent

How To Build A Business Without A Perfect Product

Most business owners understand that they need to create a differentiated, high-quality product or service to be successful in today’s marketplace.

However, many businesses derail because they are trying to create a “perfect” product. Perfectionism causes them to either never launch or launch too late to capture the market they are after.

Worse yet, many companies think they know what the market wants and they spend millions of dollars creating an amazingly perfect product that no one wants!

The Perfect Product  . . . Is a Myth!

REMOTE

Office Not Required

This week’s book review is REMOTE by Jason Fried and David Heinemeier Hansson.

REMOTE defines a business model that embraces a structure where employees do not work from the traditional corporate office. They can work from home, from Starbucks, while traveling, or pretty much anywhere that has high speed internet! It is full of great examples, ideas, tools and techniques to make the “remote employee” model work for any knowledge based business.

How to Boost Customer Experience and Improve Your Business

A recent study completed by Business Insider indicated that 66% of consumers are willing to spend more money at a company that gives them an excellent customer experience. Conversely, 60% of consumers have canceled a purchase due to a poor customer experience!

Also, consider that consumers are five times more likely to engage with a sales representative who provides helpful insights and that it takes 12 positive customer experiences to negate the damage from one negative experience!

Based on this compelling evidence, it is hard to understand why businesses don’t spend more money training employees and building systems, processes and tools to ensure a great customer experience!

Good and Bad Customer Experiences