Who Is In Your Library?

Last week I wrote about the importance of setting up your Advisors Network and I listed a number of my Advisors Council members that have really helped me over my career. This weeks post will list some of the books or references from these icons that I have leveraged over the years. In many cases I have multiple books from each of these authors but I will limit the list to the one source from that individual that made the biggest difference in my professional development.

Business

Set Yourself Up For Lifelong Success: Build Your Advisors Network

We have all heard a lot about networking over the years and how it is important for each of us to get out into the marketplace and build our network. Although I agree that building this personal network is important, it is what you do with the network you create that will determine your future success.

The focus of this post is not on leveraging your network for business or sales but rather working with your network to set up what I call an Advisors Network. No one knows everything that is needed to be successful in life and business in every circumstance. We all need help in many areas over the course of our lifetime. This is where the Advisors Network comes in.  It allows you to leverage the expertise of many people when you need this specific expertise. Each of these people brings something to the table that you may not have as a strength or as a skill.

How To Provide Customer Service That Wins Customers For Life

I was traveling recently on an extended business trip with stops in Los Angeles, Corpus Christi and Mexico City. I experienced some excellent customer service during this trip from National and from Marriott and some “not so good” customer service at another hotel brand.

During my stop in LA, I mistakenly left a fairly valuable piece of artwork sitting near the shuttle bus stop at National’s LAX car terminal. It was one of those absent minded moments. I was carrying a lot of “cargo” from Calgary to LA for my daughter who is going to college at the Art Institute and after I got the cargo off the shuttle onto the sidewalk, I loaded everything (except the artwork) onto a cart and headed to my rental car.

How To Protect Yourself And Your Business From Evil People

In all my years in business and the thousands of people I have interacted with, I have only met a handful people who I would consider truly evil people. However, they were most definitely evil people who did everything in their power to leave a wake of destruction in their paths. I have not, to this day, understood why they would do the things they did other than the simple fact that they truly were evil.

In trying to come to grips with these people and determine how to handle them, I turned to Dr. Henry Cloud . . . my favorite psychologist. Although I have never met Dr. Cloud, I consider him a mentor and I have used his books and videos extensively over the years.