Monthly Archives: April 2014

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Do You Suffer From Continuous Partial Attention Syndrome?

In today’s environment of continuous connectivity, we are literally bombarded with interruptions from the time we wake up until we go to bed. There are some of us who are even interrupted in our sleep as we cannot seem to disconnect from the online world. We get email alerts, news alerts, banking alerts, weather alerts, traffic alerts, investment alerts, text messages, instant messages, Facebook messages, RSS feed updates, LinkedIn updates, GroupOn alerts, meeting notices, phone calls, cellphone calls and on and on. It is actually quite amazing that we are able to function at all with this many distractions!

Linda Stone has coined a term for this state of perpetual interruption. She calls it “Continuous Partial Attention”. Essentially, all the interruptions throughout our days are resulting in very few moments where we are able to concentrate fully and deeply on the tasks at hand. This results in us living in a state of Continuous Partial Attention. We are rarely in an environment without something interrupting us every few minutes…even on an airplane (which is where I wrote this post) we have been interrupted approximately 5 times in the last 20 minutes with rather meaningless announcements by our well meaning flight attendants.

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Are You a Beginner or an Expert?

Are you a beginner or an expert? Before you answer this, consider this statement from Shunryu Suzuki: “in the beginner’s mind there are many possibilities and in the expert’s mind there are few.” Why is this? Why are the experts so narrow minded and what opportunities might they be missing because of this?

Think back to when you were just a child and see if you can remember all the questions that you asked. Kids can drive adults crazy sometimes because of their continuous stream of questions! Kids do this to gain knowledge and to fully understand situations or concepts. They are beginners in everything.

As they grow older and gain knowledge, the number of questions they ask drop because they take their knowledge and apply it to identical and even to new situations. They find out that they can understand the new situations by extrapolating their existing knowledge into the new areas. They become self proclaimed experts and they slowly stop asking questions.

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Are Your Customer Loyalty Programs Driving Customers Away?

How are you treating your customers? Do you have open lines of communication with them so that you really know how they feel? Are your customer loyalty programs attracting and retaining customers or driving them away?

On a recent trip from Calgary to Houston I was bumped out of the Air Canada “Elite” line because my ticket didn’t show my Aeroplan flight rewards status. My wife and kids categorized this as a #firstworldproblem but for those people that travel a lot, not having the loyalty status you have earned is a big deal for quite a few reasons!

For example, I use my status to get into the airport lounges between flights. Besides food and beverages, there is usually a nice place to work complete with free, high speed internet. This means I can usually get a few hours of productive, uninterrupted work completed at each connection and this means less work when I get to my destination. This one feature is really important to me!

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The Dreaded Performance Assessment

I am not sure who dreads a performance assessment more, the employee on the receiving end or the manager that has to prepare and deliver the assessment! I have seen assessments done many ways over the years and I have never found one that I really like.

I recently read Bob Lutz’s book Icons and Idiots: Straight Talk on Leadership after seeing him speak at a PMI breakfast in Calgary. The book is an interesting read full of stories and situations that Lutz worked through during his long career in the auto business. He has a lot of good leadership lessons buried in the book but the most interesting thing I got out of the book was the performance assessments that he provided for people he worked with and reported to.

The model is very simple, fits on one page and is easy to complete (download the Performance Assessment Excel template of this tool from the Business Tools page on this site). It does not involve complex psychological models and performance dimensions. It consists of the following 10 elements;